FAQ
Check out our Frequently Asked Questions below.
Frequently Asked Questions
If I have my own balloons, that I have purchased elsewhere, can I inflate them at your storefront location?
Due to our store policy, in order for us to be able to inflate balloons, at our storefront location the balloons must be purchased at our storefront location. Unfortunately We do not inflate products that were purchased elsewhere.
Does California Balloons By Roxy Store Sell or rent helium tanks?
We do not sell or rent helium tanks at our storefront location
Store Hours & Address
Store Hours
Sunday & Monday: CLOSED
Tuesday-Friday: 10:00AM-6:00PM
Saturday: 9:00AM-1:00PM
Store Directions
- California Balloons By Roxy is located in Murrieta, CA right off the 15 Freeway near the cross streets of Jackson Ave and California Oaks Rd
Shipping
Where do you ship to?
U.S. Shipping only; We ship to all 50 states in the United States
How long does shipping take?
The average shipping time for your package may vary depending on where you live in the United States and which shipping service provider you choose at the time of purchase. Different regions in the U.S. may take longer for packages to arrive due to the distance it needs to travel. Similarly, choosing a faster shipping option may result in quicker delivery times compared to standard shipping. It is important to consider these factors when deciding on a shipping option to ensure your package arrives on time.
How do I track my order?
Once you have completed your order, a confirmation email will be sent to the email address, entered at checkout. A tracking number will also be shared to the same email once your order has been shipped.
If you did not receive a tracking number please send an email to info.us.californiaballoonsbyroxy@gmail.com
How long does Order Processing take ?
i. All orders placed before 12:00 PM PST ( Murrieta, CA time) during our operating hours throughout the week: Tuesday-Saturday are usually processed & shipped the same day they are received. If the store is closed orders are not processed during that day (Sundays, Mondays, Holidays, Holiday Weekends & or special store closures). Any Orders placed after this time will be processed the following business day.
ii. Any Orders Placed during the week Tuesday-Saturday, (excluding Sundays & Mondays) after 12:00 PM PST (Murrieta, CA time) will be shipped out the following day.
iii. Orders are typically processed within 1-2 hours of receipt, Tuesday-Saturday (Processing time does not include dates store is closed: Sundays,Mondays, holidays, or holiday weekends). Orders Placed on Saturdays after 12:00PM or orders placed on Sundays will be processed on the following Tuesday. Orders placed on Monday will be processed the following Tuesday.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.
Local Pick-up
Local Pick-up Times
C. LOCAL PICK-UP ORDERS:
i. All local pick-up orders placed before 5:00PM PST ( Murrieta, CA time) Tuesday-Friday and before 12:00PM PST on Saturday will be processed and ready to pick-up the same day the order is placed. Any Orders placed after this time will be processed the following business day, and will be available to pick-up after 10:00AM PST (CA time) TUESAY-FRIDAY & AFTER 9:00AM ON SATURDAYS.
ii. Local Pick-up Orders are typically ready within 30 minutes - 1 hour, if we are experiencing a large amount of orders, processing time may be 1-2 hours.
ii. Any Local Pick-up Orders placed after 12:00 PM On Saturday, and any orders placed on Sunday will be processed the following Monday.
iii. If a local pick-up order is placed on Sunday or Monday, the order will be available to pick-up the following Tuesday, since the store is closed on Sundays & Mondays. Please refer to our Store Hours.
iiii. Once you have completed your order, a confirmation email, or SMS Message will be sent to the email address, or phone number entered at checkout. A "Ready to Pick-Up" notification will be sent to the same email or phone number once the order is ready to pick-up.
iv. Upon picking up your order in-store, please be prepared to present a valid Photo ID and or Order Confirmation Email
Returns
Return Policy
Our team, at California Balloons By Roxy, ensures to provide help and great customer service in regards to product selection.
We go out of our way to educate and help our customers select the right products for their decorating needs. All sales are final.
Please Make sure you have selected the right quantity, correct color/theme, size, and model of balloons & all products.
California Balloons By Roxy does not accept returns and does not offer exchanges, credits or refunds as stated in our final sale acknowledgement prior to checkout.
Order Responsibility
Once an order exits our premises and is dispatched, we cede control, as the shipment is now under the possession of the carrier.
California Balloons By Roxy does not take responsibility for lost, misplaced, or delayed shipments or damaged freight by the carriers.
Disclaimer: Ownership of packages turned over to USPS, or UPS transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS, UPS along with your order from us, so any shipping issues must be handled by USPS or UPS
Shipping transit issues should be addressed directly with the shipping carrier company, through their customer service departments.
In case of product issues, contact us for evaluation and resolution. Solutions are at California Balloons By Roxy's team discretion.