Refund policy

Refund/Return Policy

Our team, at California Balloons By Roxy, ensures to provide help and great customer service in regards to product selection.

We go out of our way to educate and help our customers select the right products for their decorating needs. All sales are final.

Please Make sure you have selected the right quantity, correct color/theme, size, and model of balloons & all products.

California Balloons By Roxy does not accept returns and does not offer exchanges, credits or refunds as stated in our final sale acknowledgement prior to checkout.

Our Store has a NO REFUND, OR EXCHANGES policy 

This means ALL SALES ARE FINAL

Damages and issues

Once an order leaves our store and is sent out, we are no longer in charge, as orders have now been placed in the shipping carriers hands.

 

California Balloons By Roxy is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers.

However, if there is an issue with a product you can contact us, so that we can evaluate and try to resolve the issue.