Shipping policy

 

COVID-19 SHIPPING UPDATES

  • ALL carriers have suspended guarantees on shipping time frames due to COVID-19. Each carrier is experiencing delays in shipments. Allow for an additional 1-3 days for shipments to arrive. Shipping refunds are not available.

Disclaimer: Ownership of packages turned over to USPS, or UPS transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS, UPS along with your order from us, so any shipping issues must be handled by USPS or UPS. 

 

A. U.S. SHIPPING COSTS & DELIVERY TIMES

California Balloons By Roxy can not guarantee expected delivery dates, as once we hand the packages off to USPS, or UPS we do not have control over when orders arrive. 

i. Online Orders must be placed by 12:00PM PST (Murrieta, CA time) Tuesday-Friday & 11:00AM PST on Saturday in order to be processed the same day. Shipment Processing time is usually the same day the order is received, if there is a higher volume of orders, they are processed within 1-2 regular business days. (Tuesday-Friday & Saturday). Orders are not processed or shipped on Sundays, Mondays or Holidays. Orders are NOT processed when the store is closed, please refer to store hours. 

 

B. ORDER PROCESSING: 

i. All orders placed before 12:00 PM PST ( Murrieta, CA time)  during the week Tuesday-Friday, and before 11:00AM PST on Saturday are usually processed & shipped the same day they are received. If the store is closed orders are not processed during that day (All Sundays & Mondays). Any Orders placed after this time will be processed the following business day. 

ii. Any Orders Placed during the week Tuesday-Friday after 12:00 PM PST (Murrieta, CA time) and after 11:00AM PST on Saturdays (Excluding Mondays, and Sundays) will be shipped out the following business day. 

iii. Orders are typically processed within 1-2 hours of receipt, Tuesday-Saturday (Processing time does not include dates store is closed: Mondays, Sundays, holidays, or holiday weekends). Orders Placed on Saturdays after 11:00AM or orders placed on Sundays or Mondays will be processed on the following Tuesday.

iiii. Once you have completed your order, a confirmation email will be sent to the email address, entered at checkout. A tracking number will also be shared to the same email once your order has been shipped. 

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

     

    C. LOCAL PICK-UP ORDERS:

    i. All local pick-up orders placed before 5:00PM PST ( Murrieta, CA time)   Tuesday-Friday and before 12:00PM PST on Saturday will be processed and ready to pick-up the same day the order is placed. Any Orders placed after this time will be processed the following business day, and will be available to pick-up an hour after opening time. 

    ii. Local Pick-up Orders are typically ready within 30 minutes - 1 hour, if we are experiencing a large amount of orders, processing time may be 1-2 hours. 

    ii. Any Local Pick-up Orders placed after 1:00 PM On Saturday, and any orders placed on Sunday or Monday will be processed the following Tuesday.

    iii. If a local pick-up order is placed , on Monday, the order will be available to pick-up the next day (Tuesday), since the store is closed on Mondays . Please refer to store hours  

    iiii. Once you have completed your order, a confirmation email, or SMS Message will be sent to the email address, or phone number entered at checkout. A "Ready to Pick-Up" notification will be sent to the same email or phone number once the order is ready to pick-up. 

    iv. Upon picking up your order in-store, please be prepared to present a valid Photo ID and or Order Confirmation Email

    Shipping Policy + Local Pick-up Policy Last Updated: 5/16/24